---
title: CV / Resume
description: Hamza Ahmed's CV / Resume
date: 2024-08-03
author: ahmza
draft: false
showTableOfContents: false
---

# Hamza Ahmed

- **United Kingdom**
- **[hamza@ahmza.com](mailto://hamza@ahmza.com)**
- **[linkedin.com/in/ahmza](https://linkedin.com/in/ahmza)**
- **[gitlab.com/ahmza](https://gitlab.com/ahmza)**

## Professional Summary
I am an experienced systems and network engineer with a passion for learning new technologies. I
have extensive experience maintaining large-scale global infrastructure, troubleshooting and
identifying root causes of both network and systems issues, managing single coverage on-call shifts
requiring incident response and developing custom tooling to enhance workflows

## Experience
{{< detail-tag "**Warner Brothers, London -- Operations Engineer**, May 2024 -- Present" >}}
#### Summary
I provided critical communications for major incidents on WBD infrastructure, explaining the issue and
ensuring all the relevant teams were involved. The support I provided was for major live events such
as the Paris Olympics 2024.
{{< /detail-tag >}}

{{< detail-tag "**Twitch, London -- Systems & Network Engineer**, Mar 2022 -- Mar 2024" >}}
#### Summary
I Maintained a fleet of 50,000 bare metal servers and 4000 networking across 100 global PoPs.
Coordinated with other teams to efficiently and effectively troubleshoot and repair infrastructure.
#### Key Achievements
- Initiated coaching sessions for multiple members of the team
- Overhauled internal tooling - using python - reducing time spent troubleshooting by 50%
- Publicised learnings by updating over 20 outdated knowledge base articles
#### Systems / Services I worked with
- AWS, Kontron & Supermicro
- Cisco, Arista & Cienna
- BFD, OSPF, BGP, MPLS, LAG
- Python, GoLang & Bash
- Puppet, Terraform & AWS Step functions
- Nagios, Grafana & Kibana
{{< /detail-tag >}}

{{< detail-tag "**Google, London -- Infrastructure Technician**, Oct 2020 -- Jan 2022" >}}
#### Summary
I supported Google’s fleet of workstations across all 80 of its offices gaining experience with Linux,
MacOS & Windows. It was required to engage with customers in other time zones with different
cultures, placing an importance on DEIB.
#### Key Achievements
- DSS (Internal Smart Hands) - I led a development team of 3 creating SQL queries allowing us to
monitor the quality of tickets and visually present this data, displaying the effectiveness of the team.
- KCS (Internal Knowledge base) - I was able to resolve over 20 reported bugs in our documentation
used by all internal Googlers.
- BreakBeatCode - Facilitated underprivileged children to learn python through music.
- Revision Sessions - I took responsibility to organise and host weekly revision sessions for the
apprentice cohort.
{{< /detail-tag >}}

{{< detail-tag "**Thai Style, Halifax -- Customer Service Assistant**, Nov 2017 -- Apr 2021" >}}
#### Summary
Providing a professional friendly service to tables as well as over the phone
{{< /detail-tag >}}

#### Work Placement

{{< detail-tag "**Worcester Health and Care Trust -- IT Infrastructure Technician**, Aug 2019" >}}
#### Summary
I provided technical support to the staff working in the offices and in the hospitals based across
Worcester. I also rolled out over 100 tablets to doctors for training.
{{< /detail-tag >}}

{{< detail-tag "**Cass Technologies, Halifax -- IT Infrastructure Technician**, Jul 2019" >}}
#### Summary
Manage, install and maintain networks and servers for small businesses across West Yorkshire.
{{< /detail-tag >}}

{{< detail-tag "**Xpert IT, Doncaster — IT Infrastructure Technician**, Aug 2018" >}}
#### Summary
I worked in a team of 4 people tasked with replacing 500 computers in the Doncaster Royal Infirmary,
where I operated in busy working environments around the doctors schedule, making sure we
reached our goal. I used active directory and SCCM to manage software deployment as well as
powershell scripting to automate processes
{{< /detail-tag >}}

{{< detail-tag "**Global Network Systems, Halifax — IT Infrastructure Technician**i, Nov 2017" >}}
#### Summary
I was responsible for troubleshooting problems with consumer level hardware i.e laptops and phones,
Installing CCTV systems from homes to large scale businesses, Configuring Server hardware and
installing Microsoft Server operating systems, Exchange and Office 365
{{< /detail-tag >}}

## Education and Certifications
**Comptia A+**, May 2021, Expired

{{< detail-tag "**North Halifax Grammar School (Sixth Form), Halifax**, 2018 -- 2020" >}}
#### A Levels:
- Computer Science
- Electronics
- Photography
{{< /detail-tag >}}

{{< detail-tag "**Calder High School, Mytholmroyd**, 2013 -- 2018" >}}
#### GCSEs:
- Computer Science
- Graphics Design
- Art
- English
    - Literature
    - Language
- Science
    - Biology
    - Physics
    - Chemistry
- Maths
{{< /detail-tag >}}

## Skills
**Programming Languages:** Go, Python, Bash, SQL

**Systems Engineering:** Linux, Puppet, Git, Ansible, Docker, Kubernetes

**Computer Networking:** BGP, OSPF, MPLS, WAN, TCP/IP, Load Balancing, Network
Monitoring, Network Troubleshooting Cisco, Arista, Optical Networking

**Cloud Services:** AWS, GCP