143 lines
5.6 KiB
Markdown
143 lines
5.6 KiB
Markdown
---
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title: CV / Resume
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description: Hamza Ahmed's CV / Resume
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date: 2024-08-03
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author: ahmza
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draft: false
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showTableOfContents: false
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---
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# Hamza Ahmed
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- **United Kingdom**
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- **[hamza@ahmza.com](mailto://hamza@ahmza.com)**
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- **[linkedin.com/in/ahmza](https://linkedin.com/in/ahmza)**
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- **[gitlab.com/ahmza](https://gitlab.com/ahmza)**
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- **[github.com/ahmzaa](https://github.com/ahmzaa)**
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## Professional Summary
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I am an experienced systems and network engineer with a passion for learning new technologies. I
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have extensive experience maintaining large-scale global infrastructure, troubleshooting and
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identifying root causes of both network and systems issues, managing single coverage on-call shifts
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requiring incident response and developing custom tooling to enhance workflows
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## Experience
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{{< detail-tag "**Google, London -- Datacenter Engineer**, Dec 2024 -- Present" >}}
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#### Summary
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I perform core data center operations and deployment tasks including
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troubleshooting / diagnostics, maintenance, networking, storage / data security
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as well as project work i.e installation of new racks and upgrades of
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existing racks.
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#### Key Achievements
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- Within the first 2 months I have completed over 120 maintenance tasks
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{{< /detail-tag >}}
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{{< detail-tag "**Warner Brothers, London -- Operations Engineer**, May 2024 -- Dec 2024 " >}}
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#### Summary
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I provided critical communications for major incidents on WBD infrastructure, explaining the issue and
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ensuring all the relevant teams were involved. The support I provided was for major live events such
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as the Paris Olympics 2024.
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{{< /detail-tag >}}
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{{< detail-tag "**Twitch, London -- Systems & Network Engineer**, Mar 2022 -- Mar 2024" >}}
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#### Summary
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I Maintained a fleet of 50,000 bare metal servers and 4000 networking across 100 global PoPs.
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Coordinated with other teams to efficiently and effectively troubleshoot and repair infrastructure.
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#### Key Achievements
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- Initiated coaching sessions for multiple members of the team
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- Overhauled internal tooling - using python - reducing time spent troubleshooting by 50%
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- Publicised learnings by updating over 20 outdated knowledge base articles
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#### Systems / Services I worked with
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- AWS, Kontron & Supermicro
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- Cisco, Arista & Cienna
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- BFD, OSPF, BGP, MPLS, LAG
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- Python, GoLang & Bash
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- Puppet, Terraform & AWS Step functions
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- Nagios, Grafana & Kibana
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{{< /detail-tag >}}
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{{< detail-tag "**Google, London -- Infrastructure Technician**, Oct 2020 -- Jan 2022" >}}
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#### Summary
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I supported Google’s fleet of workstations across all 80 of its offices gaining experience with Linux,
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MacOS & Windows. It was required to engage with customers in other time zones with different
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cultures, placing an importance on DEIB.
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#### Key Achievements
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- DSS (Internal Smart Hands) - I led a development team of 3 creating SQL queries allowing us to
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monitor the quality of tickets and visually present this data, displaying the effectiveness of the team.
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- KCS (Internal Knowledge base) - I was able to resolve over 20 reported bugs in our documentation
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used by all internal Googlers.
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- BreakBeatCode - Facilitated underprivileged children to learn python through music.
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- Revision Sessions - I took responsibility to organise and host weekly revision sessions for the
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apprentice cohort.
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{{< /detail-tag >}}
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{{< detail-tag "**Thai Style, Halifax -- Customer Service Assistant**, Nov 2017 -- Apr 2021" >}}
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#### Summary
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Providing a professional friendly service to tables as well as over the phone
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{{< /detail-tag >}}
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#### Work Placement
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{{< detail-tag "**Worcester Health and Care Trust -- IT Infrastructure Technician**, Aug 2019" >}}
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#### Summary
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I provided technical support to the staff working in the offices and in the hospitals based across
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Worcester. I also rolled out over 100 tablets to doctors for training.
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{{< /detail-tag >}}
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{{< detail-tag "**Cass Technologies, Halifax -- IT Infrastructure Technician**, Jul 2019" >}}
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#### Summary
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Manage, install and maintain networks and servers for small businesses across West Yorkshire.
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{{< /detail-tag >}}
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{{< detail-tag "**Xpert IT, Doncaster — IT Infrastructure Technician**, Aug 2018" >}}
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#### Summary
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I worked in a team of 4 people tasked with replacing 500 computers in the Doncaster Royal Infirmary,
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where I operated in busy working environments around the doctors schedule, making sure we
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reached our goal. I used active directory and SCCM to manage software deployment as well as
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powershell scripting to automate processes
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{{< /detail-tag >}}
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{{< detail-tag "**Global Network Systems, Halifax — IT Infrastructure Technician**i, Nov 2017" >}}
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#### Summary
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I was responsible for troubleshooting problems with consumer level hardware i.e laptops and phones,
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Installing CCTV systems from homes to large scale businesses, Configuring Server hardware and
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installing Microsoft Server operating systems, Exchange and Office 365
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{{< /detail-tag >}}
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## Education and Certifications
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**Comptia A+**, May 2021, Expired
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{{< detail-tag "**North Halifax Grammar School (Sixth Form), Halifax**, 2018 -- 2020" >}}
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#### A Levels:
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- Computer Science
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- Electronics
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- Photography
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{{< /detail-tag >}}
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{{< detail-tag "**Calder High School, Mytholmroyd**, 2013 -- 2018" >}}
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#### GCSEs:
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- Computer Science
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- Graphics Design
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- Art
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- English
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- Literature
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- Language
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- Science
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- Biology
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- Physics
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- Chemistry
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- Maths
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{{< /detail-tag >}}
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## Skills
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**Programming Languages:** Go, Python, Bash, SQL
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**Systems Engineering:** Linux, Puppet, Git, Ansible, Docker, Kubernetes
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**Computer Networking:** BGP, OSPF, MPLS, WAN, TCP/IP, Load Balancing, Network
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Monitoring, Network Troubleshooting Cisco, Arista, Optical Networking
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**Cloud Services:** AWS, GCP
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